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Session - Revised top 10 Factors Impacting Retention For more than 15 years we have been identifying factors that impact customer retention, attrition and loyalty. 2015 we produced our first top 10 list of those factors, this session will cover the revised 2019/20 factors and what that means to operators, now and as a result of COVID-19. This won’t just be data and fact it will be full of ideas and take aways you can use immediately in your business.

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Categories covered